Resume
Work Experience
2022 - 2025
Project Manager & Project Coordinator
Norm Li
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Created detailed project documentation, including timelines, workback schedules, and production briefs to maintain project efficiency.
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Acted as the primary client liaison, managing expectations, facilitating transparent communication, and resolving issues to maintain strong relationships.
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Scoped client requests, developed budget estimates, and oversaw project budgets to optimize resource allocation.
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Facilitated project meetings, prepared agendas, documented action items, and ensured follow-ups were completed.
2021 - 2022
Sales & Design Consultant
The Tile House
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Achieved and exceeded sales targets by leveraging strategic selling techniques and fostering long-term client relationships.
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Negotiated pricing and timelines to close sales and maximize revenue.
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Conducted in-depth consultations to understand client needs and translate them into actionable design and construction solutions.
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Maintained meticulous organization of client records and project details to ensure seamless execution and order/sales follow-up.
2018 - 2020
Academic Office Assistant
OCAD University
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Provided administrative and project management support, including managing calendars, scheduling meetings, and coordinating academic events.
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Maintained confidential student and faculty records with discretion and professionalism.
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Managed high-volume phone and email inquiries, delivering clear, concise, and accurate information regarding academic programs and services.
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Scheduled and coordinated high-volume tutoring sessions, faculty meetings, workshops and weekly supply orders
Education
2016 - 2020
Bachelor of Fine Arts in Environmental Design
OCAD University
I pursued my passion for design by obtaining a Bachelor of Design degree. It was a transformative experience that honed my creative skills and knowledge of design principles.
Skills & Expertise
With a blend of creativity, project management, and a keen eye for detail, I bring a unique set of skills to every endeavor.
My expertise includes:
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Interior Design
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Space Planning
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Client communication
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Project Coordination
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Budget Management
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Office Administration